Job Details

Minimum experience Entry Level

Company primary industry Financial Services

Job functional area Information Technology

Job Description

Preference will be given to equity candidates:
Gender & Group

_________/__________/_________

Job purpose:

To ensure the effective implementation of all the remote and telephonic support of IT tickets, thereby assisting the business to minimise downtown and deliver on its profitability objective.

Key Accountable Responsibilities:

To deliver on agreed internal Atlas Finance SLAs, effectively manage any out-of-line situations with the business and providing meaningful report back to the line manager on the performance of their tickets, within agreed timelines.
Ensure costs and assets are effectively recorded and managed and the authorisation process is correctly adhered to at all times Responsible for authorising manual receipting for all the branches timeously.
To ensure the delivery by third-party service providers against set SLAs, and timeous escalation to line manager of non-performance.

Competency and qualification requirements:

IT Degree/Diploma/Certificate (A+, Network +, MCITP)
Grade 12
2 years’ experience in Micro Finance
IT Support experience

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