Job Description: IT Operations & Delivery Coordinator

Role Overview

The IT Operations & Delivery Coordinator supports the operational effectiveness of the IT department by coordinating team activities, maintaining administrative discipline, and ensuring operational processes are consistently followed across development, support, QA, BA, and infrastructure teams.

The role acts as a central coordination point for IT operations, ensuring meetings, reporting, documentation, support schedules, and internal communication are organised and maintained. The position enables technical teams to focus on delivery while operational coordination is centrally managed.

Key Responsibilities

IT Operations Administration

• Organise and maintain IT documentation repositories ensuring they remain structured and consistent.
• Ensure documentation standards and naming conventions are followed.
• Maintain operational process documentation.

Team Coordination & Meeting Management

• Coordinate internal and external IT meetings.
• Schedule recurring development artefact meetings including sprint reviews, retrospectives, architecture discussions, and shaping sessions.
• Record meeting outcomes, decisions, and action items.

Delivery Governance & Reporting

• Ensure consistent reporting across Development, BA, QA, Support and Infrastructure teams.
• Maintain reporting templates and consolidate operational reporting.

Support Scheduling Coordination

• Coordinate support schedules and rotations.
• Ensure support coverage is maintained across required operational hours.

IT Team Administration

• Coordinate leave schedules and overtime tracking.
• Assist with performance review administration processes.

IT Asset & Stock Management

• Coordinate IT stock management with the IT Financial Controller.
• Maintain records of IT equipment allocation and inventory.

Internal Communication

• Manage general communications to the IT department.
• Distribute operational updates, meeting outcomes, and announcements.

Required Skills

• Advanced Microsoft Excel knowledge.
• Strong organisational and coordination skills.
• Excellent written communication.
• High attention to detail.
• Ability to manage multiple teams and schedules.
• Comfortable working with technical teams.

Systems Experience (Advantageous)

• Azure DevOps
• ManageEngine
• Other IT service management or development tracking systems

Candidates should have worked with similar operational systems.

Experience Requirements

• 3–5 years professional experience.
• Experience working within an IT department or technology environment.
• Exposure to software development or IT service management environments is beneficial.

Seniority Level

Early Intermediate Level